Privacy Policy

Hopeful Essence Co | Last updated: January 2026

Introduction

Hopeful Essence Co is committed to protecting your privacy and handling your personal information with care and respect.

This Privacy Policy explains how your information is collected, used, stored, and shared in line with the Privacy Act 2020 (New Zealand).

What Information We Collect

We may collect personal information including:

  • Name

  • Email address

  • Phone number

  • Booking and session details

  • Intake form responses

  • Payment information (processed securely via third-party providers such as Stripe)

  • Communications you send to us

We only collect information that is necessary to provide our services.

How Your Information Is Used

Your information may be used to:

  • Process bookings and payments

  • Communicate with you about sessions or services

  • Deliver online or in-person sessions

  • Complete intake and consent processes

  • Meet legal or regulatory obligations

Your information is not used for marketing without your consent.

Storage and Security

Your information is stored securely using reputable platforms and systems.
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.

Sharing of Information

Your personal information is not sold or shared with third parties except where:

  • Required to deliver services (e.g. booking or payment platforms)

  • Required by law

  • Necessary to prevent serious harm

Third-party providers are required to handle your information securely.

Online Sessions and Communications

Online sessions may be delivered via third-party platforms. You are responsible for ensuring privacy on your end, including a private space and secure connection.

Access and Correction

You have the right to request access to, or correction of, your personal information.
Requests can be made by contacting Hopeful Essence Co directly.

Retention of Information

Personal information is retained only for as long as necessary to deliver services or meet legal obligations.

International Clients

If you are located outside New Zealand, you acknowledge that your information may be stored or processed in New Zealand or other jurisdictions with appropriate safeguards in place.

Changes to This Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on the website.

Contact

If you have questions about this Privacy Policy or how your information is handled, please contact:

Hopeful Essence Co
Email: hopefulessenceco@gmail.com